Terms of Service
Effective Date: September 4, 2026
Welcome to www.wernerwatersystems.com, operated by Werner Water Systems, LLC (“Werner Water Systems,” “we,” “us,” or “our”).
These Terms of Service (“Terms”) govern your access to and use of our website. By accessing or using this website, you agree to these Terms.
If you do not agree with these Terms, please do not use the website.
1. About Werner Water Systems
Werner Water Systems provides water-system-related services in Connecticut and New York, including services involving:
Wells and well systems
Well pumps
Water pumps and distribution systems
Water supply and storage systems
Water treatment systems
Water testing and treatment solutions
Irrigation pump systems
Radon mitigation
Emergency water system service
Related plumbing and water system services
The information provided on this website is intended to help property owners understand our services and contact Werner Water Systems regarding potential work.
2. Website Information Is General Information
Information published on this website is provided for general informational purposes.
Water systems, wells, groundwater conditions, water quality, plumbing systems, geological conditions, contaminants, treatment requirements, and property conditions can vary substantially from one property to another.
Website information should therefore not be considered a substitute for an on-site inspection, water test, professional evaluation, engineering determination, or other appropriate assessment.
No information on this website guarantees that a particular product, treatment method, repair, well depth, pump, storage system, filtration system, or other solution will be appropriate for a particular property.
3. Estimates and Pricing
Any prices, cost ranges, examples, project descriptions, or estimated expenses published on the website are informational estimates unless Werner Water Systems expressly states otherwise in a written proposal or agreement.
Actual pricing may vary based on factors including:
Property conditions
Well depth
Geological conditions
Equipment requirements
Water quality
Water usage
Accessibility
Labor requirements
Materials
Permits and inspections
Electrical or plumbing requirements
Unforeseen site conditions
Emergency or after-hours service requirements
An online estimate or example does not constitute a binding quote or contract.
A project becomes subject to the specific pricing, scope, warranties, payment requirements, and other conditions contained in the applicable estimate, proposal, work authorization, invoice, or service agreement.
4. Requests for Service
Submitting a form, sending an email, leaving a telephone message, or otherwise contacting Werner Water Systems does not automatically create a service agreement or guarantee an appointment.
Service is subject to availability, geographic coverage, site conditions, scheduling, and acceptance by Werner Water Systems.
We reserve the right to decline a project or service request where appropriate.
5. Emergency Services
Werner Water Systems offers emergency service availability for urgent water-system problems.
References to “24/7,” “emergency service,” or similar language describe the ability to contact Werner Water Systems regarding urgent situations and do not guarantee a specific response or arrival time.
Response times may be affected by:
Technician availability
Weather
Road conditions
Distance
Existing emergency calls
Equipment availability
Property accessibility
Safety conditions
Circumstances beyond our reasonable control
If a situation presents an immediate threat to life, health, fire safety, electrical safety, or property, contact the appropriate emergency authority or utility provider rather than relying solely on a website service request.
6. Water Quality and Treatment Information
Information concerning water contaminants, filtration, treatment, radon, PFAS/PFOA, heavy metals, hydrogen sulfide, methane, minerals, bacteria, or other water-quality conditions is provided for general educational purposes.
The presence and concentration of contaminants must be determined through appropriate testing when necessary.
Treatment performance may vary depending on water chemistry, contaminant concentrations, flow rates, equipment condition, maintenance, and other factors.
Werner Water Systems does not guarantee that general information provided on this website applies to a particular property's water supply.
Specific treatment recommendations should be based upon appropriate evaluation and, where applicable, water testing.
7. Well and Groundwater Conditions
Groundwater availability, well yield, drilling depth, geological formations, and water quality cannot always be determined with certainty before drilling, testing, or other site work occurs.
Any website examples concerning typical well depths, yields, system designs, costs, or outcomes are illustrative and should not be interpreted as guarantees.
Actual results vary by property.
8. Professional Licensing
Werner Water Systems maintains licenses applicable to the services it performs as required by applicable laws and regulations.
Services requiring a particular license will be performed or supervised as required under applicable state or local law.
Information concerning licenses displayed on the website may be updated periodically and should not be interpreted as expanding the legal scope of any particular license.
9. Customer Responsibilities
Customers are responsible for providing accurate information regarding the property and known conditions that may affect work.
This may include information concerning:
Property ownership
Existing wells
Underground utilities
Septic systems
Electrical systems
Easements
Prior water testing
Existing equipment
Access limitations
Property hazards
Known contamination
Prior repairs or modifications
Customers may also be responsible for obtaining access permissions, approvals, permits, or other authorizations when specified in a proposal or required by law.
10. Website Availability
We make reasonable efforts to keep our website available and accurate.
However, we do not guarantee that the website will:
Be continuously available
Be free from errors
Be free from viruses or harmful code
Contain completely current information at all times
Operate without interruption
We may modify, suspend, or discontinue any portion of the website without notice.
11. Intellectual Property
Unless otherwise stated, the content of this website—including text, photographs, graphics, logos, branding, page designs, videos, and other materials—is owned by Werner Water Systems or used with permission.
Website content may not be copied, reproduced, republished, distributed, modified, displayed, or commercially exploited without prior written permission from Werner Water Systems, except as permitted by law.
12. Acceptable Website Use
You agree not to use this website:
For unlawful or fraudulent purposes
To interfere with website operation or security
To attempt unauthorized access to website systems
To distribute viruses, malware, or harmful code
To scrape or harvest personal information unlawfully
To impersonate another person or business
To submit knowingly false or misleading information
In any manner that violates applicable law
13. Third-Party Links
The website may contain links to third-party websites, manufacturers, suppliers, platforms, organizations, or other resources.
These links are provided for convenience or informational purposes.
Werner Water Systems does not control and is not responsible for the content, availability, security, products, services, privacy practices, or terms of third-party websites.
A link does not necessarily constitute an endorsement.
14. Disclaimer of Warranties
To the fullest extent permitted by applicable law, the website and its general informational content are provided on an “as is” and “as available” basis.
Werner Water Systems makes no warranty that website information will be complete, error-free, or appropriate for every user's individual circumstances.
Nothing in this section modifies or eliminates any written warranty expressly provided in connection with a specific Werner Water Systems project, product, installation, or service.
15. Limitation of Liability
To the fullest extent permitted by applicable law, Werner Water Systems will not be liable for indirect, incidental, special, consequential, or similar damages arising solely from use of, or inability to use, this website or reliance upon general information contained on the website.
This limitation applies to website use and is not intended to waive or limit rights or obligations that cannot legally be excluded or rights provided under a separate written service agreement.
16. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless Werner Water Systems, LLC and its owners, employees, representatives, and agents from claims, damages, liabilities, and expenses arising from your unlawful misuse of this website or your violation of these Terms.
17. Privacy
Your use of the website is also subject to the Werner Water Systems Privacy Policy.
Please review the Privacy Policy to understand how information may be collected, used, and disclosed.
18. Governing Law
These Terms and your use of this website will be governed by the laws of the State of Connecticut, without regard to conflict-of-law principles, except where applicable law requires otherwise.
Any dispute regarding services performed for a customer may also be subject to the provisions of the applicable estimate, proposal, work authorization, contract, invoice, warranty, or service agreement.
19. Severability
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.
20. No Waiver
Failure by Werner Water Systems to enforce any provision of these Terms does not constitute a waiver of that provision or any other right.
21. Changes to These Terms
Werner Water Systems may update these Terms periodically.
Changes will be posted on this page with an updated effective date. Your continued use of the website after changes are published constitutes acceptance of the revised Terms.
22. SMS/Text Messaging Terms
By voluntarily providing your mobile telephone number and opting in to receive text messages from Werner Water Systems, you agree to receive SMS or MMS communications at the telephone number you provided.
Depending on the consent you provide, messages may include appointment confirmations, service updates, estimates, technician notifications, customer service communications, emergency service communications, follow-up messages, and promotional or marketing messages.
Message frequency varies. Message and data rates may apply.
Your mobile carrier is not responsible for delayed or undelivered messages.
Consent to receive promotional or marketing text messages is voluntary and is not a condition of purchasing goods or services from Werner Water Systems.
Opting Out
You may revoke your consent to receive text messages at any time.
Reply STOP to any Werner Water Systems text message to opt out. You may also communicate your request to stop receiving messages through another reasonable method.
After receiving an opt-out request, Werner Water Systems may send one final non-promotional text message confirming that your request has been processed.
For assistance regarding our text messaging program, reply HELP or contact Werner Water Systems at:
Phone: (860) 717-4454
Email: wernerwatersystems@gmail.com
Opting out of text messages does not prevent Werner Water Systems from contacting you through other methods when reasonably necessary regarding an active service request, appointment, account, or other business relationship, subject to applicable law.
Mobile Number Changes
If you discontinue or change the mobile number you provided to Werner Water Systems, you agree to notify us when reasonably practicable so that communications intended for you are not sent to another person.
Availability
Text messaging services are provided on an “as available” basis. Werner Water Systems does not guarantee that text messages will always be delivered or received immediately. Delivery may depend upon your wireless carrier, network availability, device settings, and other circumstances outside our control.
Contact Information
Questions concerning these Terms may be directed to:
Werner Water Systems, LLC
Serving Connecticut & New York
Phone: (860) 717-4454
Work & Quote Inquiries: alan@wernerwatersystems.com
Office Inquiries: wernerwatersystems@gmail.com
Website: www.wernerwatersystems.com