Privacy Policy

Effective Date: September 4, 2026

Werner Water Systems, LLC (“Werner Water Systems,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting www.wernerwatersystems.com, contacting us, requesting an estimate, scheduling service, or otherwise interacting with our business.

This Privacy Policy explains what information we may collect, how we use it, how we may share it, and the choices available to you.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

  • Name

  • Email address

  • Telephone number

  • Service or property address

  • Information submitted through website forms

  • Details regarding your well, pump, water system, irrigation system, water treatment needs, or other requested services

  • Messages, questions, photographs, or other information you send to us

  • Appointment, estimate, or service request information

  • Billing or transaction-related information when applicable

Please do not submit sensitive personal information through our website unless it is necessary for us to provide the service you request.

2. Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies and similar technologies. This information may include:

  • Internet Protocol (IP) address

  • Browser type

  • Device type

  • Operating system

  • Pages viewed

  • Referring website

  • Approximate geographic location

  • Date and time of visits

  • Website interactions

  • Traffic and usage information

We may use this information to operate our website, understand how visitors use it, improve the user experience, measure marketing performance, and protect the security of our website.

3. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics technologies, and similar tools to provide website functionality, understand traffic, measure advertising performance, and improve our marketing.

These technologies may be provided by Werner Water Systems or by third-party services such as website hosting providers, analytics platforms, search engines, or advertising platforms.

Depending on your browser and device settings, you may be able to block or delete cookies. Disabling certain cookies may affect the functionality of portions of the website.

Where required by applicable law, we will provide appropriate choices regarding non-essential cookies and similar tracking technologies.

4. How We Use Your Information

Werner Water Systems may use personal information to:

  • Respond to questions and inquiries

  • Provide estimates and quotes

  • Schedule service appointments

  • Respond to emergency service requests

  • Provide well, pump, water treatment, storage, irrigation, and related services

  • Communicate regarding scheduled or completed work

  • Provide customer support

  • Process payments or maintain business records

  • Improve our website, services, and customer experience

  • Analyze website performance

  • Measure the effectiveness of advertising and marketing

  • Prevent fraud, misuse, or security incidents

  • Comply with applicable laws and regulations

  • Establish, exercise, or defend legal claims

We use personal information only for legitimate business purposes and as otherwise permitted by law.

5. Communications

If you provide your telephone number or email address, Werner Water Systems may use that information to communicate with you concerning an inquiry, estimate, appointment, service request, emergency call, or existing customer relationship.

Depending on how you interact with us, these communications may be made by telephone, email, or text message.

Providing a telephone number for service-related communications does not constitute consent to receive unrelated promotional text messages where separate consent is required by law.

You may request that we stop non-essential marketing communications at any time.

6. How We Share Information

Werner Water Systems does not disclose personal information to third parties except where reasonably necessary for our business operations or as permitted by law.

We may disclose information to:

  • Website hosting and technology providers

  • Analytics providers

  • Advertising and marketing service providers

  • Payment processors

  • Scheduling, communications, or customer-management service providers

  • Accountants, attorneys, insurers, and professional advisors

  • Contractors or vendors assisting with services requested by a customer

  • Government agencies or law enforcement when required by law

These third parties may receive only the information reasonably necessary to perform services on our behalf or for another legally permitted purpose.

We may also transfer information as part of a merger, acquisition, reorganization, sale of assets, or other business transaction.

7. Advertising and Analytics

We may use third-party analytics and advertising services to understand website usage and evaluate our marketing.

These providers may use cookies or similar technologies to collect information about visits to our website and, depending on the service and your privacy settings, activity on other websites or applications.

You may have the ability to control advertising cookies through our website's cookie settings, your browser settings, device settings, or privacy controls offered by the applicable advertising provider.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Respond to inquiries

  • Provide requested services

  • Maintain customer and business records

  • Meet warranty, accounting, insurance, tax, and regulatory requirements

  • Resolve disputes

  • Enforce agreements

  • Comply with applicable law

Retention periods may vary depending on the nature of the information and our legal or operational requirements.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect information from unauthorized access, disclosure, alteration, or destruction.

However, no website, electronic transmission, or electronic storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of information transmitted through our website.

10. Your Privacy Choices

Depending on where you live and applicable privacy law, you may have certain rights concerning your personal information.

These may include the right to request:

  • Access to certain personal information we maintain about you

  • Correction of inaccurate personal information

  • Deletion of certain personal information

  • Information regarding how your personal information is used

  • Opt-out of certain marketing communications or eligible data-processing activities

Certain information may be exempt from these requests when retention or processing is required or permitted by law.

To submit a privacy-related request, contact us using the information below. We may need to verify your identity before fulfilling certain requests.

11. Children's Privacy

Our website and services are intended for property owners, businesses, and other adults seeking water-system-related services.

We do not knowingly collect personal information from children under 13 through our website. If we learn that we have collected such information without appropriate authorization, we will take reasonable steps to delete it.

12. Third-Party Websites

Our website may contain links to websites operated by third parties.

Werner Water Systems is not responsible for the privacy, security, content, or practices of third-party websites. We encourage users to review the privacy policies of any third-party websites they visit.

13. Website Hosting and Third-Party Platforms

Our website may be hosted, maintained, or supported through third-party technology platforms.

Those providers may process certain technical information necessary to operate and secure the website. Their handling of information may also be governed by their own privacy policies and terms.

14. Connecticut and New York Customers

Werner Water Systems serves customers in Connecticut and New York. We handle personal information in accordance with applicable federal and state laws governing our operations.

If applicable privacy laws provide you with additional rights, Werner Water Systems will respond to eligible requests as required by those laws.

15. Changes to This Privacy Policy

We may modify this Privacy Policy periodically to reflect changes in our website, services, technologies, business practices, or legal requirements.

The updated policy will be posted on this page with a revised effective date.

Your continued use of the website following publication of an updated Privacy Policy indicates your acknowledgment of the revised policy.'

16. SMS and Mobile Messaging

If you provide Werner Water Systems with your mobile telephone number and expressly opt in to receive text messages, you consent to receive SMS or MMS messages from Werner Water Systems at the mobile number you provided.

Messages may include communications regarding:

  • Service inquiries

  • Appointment scheduling and confirmations

  • Estimates and quotes

  • Technician arrival or service updates

  • Emergency service requests

  • Follow-up regarding completed or requested services

  • Customer service communications

  • Promotional or marketing messages, if you have separately consented to receive them

Message frequency may vary. Message and data rates may apply depending on your mobile carrier and service plan.

Consent to receive marketing text messages is not a condition of purchasing any products or services from Werner Water Systems.

You may opt out of text messages at any time by replying STOP to a message. You may also use another reasonable method to communicate that you no longer wish to receive text messages from us. For assistance, reply HELP or contact Werner Water Systems directly.

After you opt out, we may send a one-time confirmation message acknowledging your request. You will no longer receive text messages covered by your opt-out unless you subsequently provide consent again.

Mobile Information Privacy

Werner Water Systems does not sell or rent your mobile telephone number or SMS opt-in information for third-party marketing purposes.

Mobile information, text messaging originator opt-in data, and consent information will not be shared with third parties or affiliates for their own marketing or promotional purposes.

We may share information with service providers that assist us in delivering text messages, managing customer communications, scheduling services, or operating our business, but only to the extent reasonably necessary to provide those services on our behalf.

Your text messaging consent is specific to Werner Water Systems and is not authorization for unrelated third parties to send you marketing text messages.

Contact Werner Water Systems

Questions regarding this Privacy Policy or our privacy practices may be directed to:

Werner Water Systems, LLC
Serving Connecticut & New York

Phone: (860) 717-4454
Work & Quote Inquiries:alan@wernerwatersystems.com
Office & Privacy Inquiries:wernerwatersystems@gmail.com

Website:www.wernerwatersystems.com